Proof positive that the 9/11 attacks did not change everything: this argument between a customer and a Comcast support representative over whether said customer should provide his Social Security Number to get cable service. Through the relatively insecure medium of Internet chat. Because the PATRIOT Act says so.

The good news is that in a few years the cable company operator won't ask that question anymore. Information sharing between the division of the company which conducts outsourced counter-terrorism surveillance and the division which delivers cable TV/internet/telephone means the customer service rep will have your personal info before you finish dialing.
Posted by: Mojo | 09/23/2008 at 17:32